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Technical Officer - Applications - Contract - Expired

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Technical Officer - Applications

Contract Role


We are currently recruiting for a Technical Officer to work as part of our Liquid Logic Helpdesk team, responding to incidents and requests in regard to Adults and Children's Social Care, Social Care Finance and Education. Knowledge and experience of LAS, LCS, EHM, EYES and ContrOCC is essential. Experience of delivering Training in these areas is also required.

Purpose of Role

The primary purpose of this post is to provide a comprehensive, effective, professional, high quality and customer-focused ICT applications management and support service in accordance with the corporate objectives and values of the Council. The successful delivery of this service will enable Strategic Directors, Divisional Directors, Heads of Service and Partners to achieve improved service delivery, performance and productivity and contribute to the Council's vision for the area and the organisation.

As one of a team, the post holder will also contribute to the general development and review of the team and service, and support the Head of IT in any other work related to the purpose of the IT Service including annual service objectives agreed e.g. delivery of ICT strategy, service and any other plans.

The post holder will have primary responsibility for the efficient running, support, maintenance and development of specific business applications, but will be expected to work flexibly, sharing responsibility with team colleagues for all services delivered by the team.

Responsibilities include all aspects of systems administration, security, management of access rights, user training, data quality monitoring, report development and production; upgrades and planned and ad-hoc developments

A Technical Officer will typically have a minimum of 2 years' experience in supporting applications in a complex enterprise IT services environment with a good understanding of their areas of responsibility and how technology supports high quality service delivery. The focus of this role is on the effective delivery of routine and more complex tasks along with learning and development of skills and knowledge. This post requires team working across the IT Service.

Skills Qualifications, Knowledge and Experience below.

Responsible for the day to day running of IT applications, ensuring that management, security and access is maintained in line with Service and Council's policies, processes and procedures;

Monitor and review application performance in accordance with agreed SLAs, undertake housekeeping and maintenance routines, preventing the loss or corruption of data; Provide first line support and problem resolution, liaising with other ICT teams and external suppliers' support desks to escalate issues as required, monitoring responses and taking any necessary subsequent action;

Manage data transfers to and from central government, ensuring access for trained and authorised staff only (in compliance with for example, the Council's Public Service Network requirements),and liaising with the Operations Manager: Applications to report/address any security concerns;

With the Operations Manager: Applications and the Application Leads, support upgrades, fixes and new releases of software, liaising with software suppliers and Council ICT teams as necessary. Maintain records and agree work schedules associated with the Service's ICT hardware to minimise service disruption;

With the Operations Manager: Applications and the ICT Service, contribute to feasibility reports, business cases and evaluation of systems or new developments. Proactively work to identify opportunities for optimisation of electronic processes, including improvements to functionality, accessibility and integrations with other relevant systems used across the Authority;

Develop and maintain strong relationships with Council services, software suppliers and IT Services reviewing application operation and functionality that development opportunities are identified and best practice is adopted by users.

Develop and produce reports, data extracts and any other management or service information as required, using a variety of tools and methods. Support the Operations Manager: Applications in ensuring any data requested is produced in a timely manner (for example that associated with customer complaints or FOI requests).

Support the monitoring of data held in systems, including for accuracy, relevance, consistency and completeness. Produce data quality reports to support data cleansing, de-duplication and data matching on a regular basis to ensure the service's data is of the highest quality.

Provide expertise, guidance and advice specific to staff or partner organisations on the most effective use of systems including any relevant policies and procedures.

With the Operations Manager: Applications, develop, document, regularly review and revise application procedures, protocols and manuals for existing functionality and new developments.

Contribute to the development, review and revision of ICT training materials. Assist in the co-ordination and delivery of end user training when required.

Impart technical information clearly and succinctly to a non-technical audience and to another technical resource (Council or supplier);

For further information please email or call our Romford Branch on 01708728826

£14.38 - £17.81 per hour


4 months

TechnicalOfficer /A4